Sabiha Gökçen Airport Unveils AI-Powered Digital Assistant SAVVy

Foreks - Istanbul Sabiha Gokcen International Airport (ISG) introduced SAVVy, the first generative artificial intelligence-based digital assistant used in airports, at the international "AI in the Sky" conference held in Antalya.

Istanbul Sabiha Gokcen International Airport, the second busiest airport in Turkey and the ninth in Europe, presented SAVVy during the "AI Solutions in Aviation: CRM and Passenger Experience" session at the conference organized by the International Civil Aviation Organization (ICAO).

Alp Er Tunga Ersoy, CEO of Istanbul Sabiha Gokcen International Airport, emphasized the need for businesses to adapt to innovations and be agile in order to provide top-level services due to the rapidly increasing passenger demands. He stated, “To enhance the quality of our customer services and optimize our processes, we implemented the SAVVy AI Digital Assistant. Named after the IATA code 'SAW' assigned to Sabiha Gokcen Airport by the International Air Transport Association, the word 'SAVVy' means 'understanding' and reflects the hospitable character of our airport. The innovative, AI-supported digital assistant SAVVy automates routine inquiries, providing instant answers and solutions to passenger questions. This allows staff at the Sabiha Gokcen SAW Care Call Center to focus on more complex issues and offer an exceptional customer experience.”

Alp Er Tunga Ersoy added, “With a mission to continuously improve the customer experience through personalized, fast, and seamless services in every journey, SAVVy is designed to revolutionize airport customer services by providing instant support 24/7. We believe that SAVVy is not just a technological advancement but also a strategic step towards shaping the future of airport services.”

A new era in airport services begins with SAVVy. While chatbots are commonly used in the retail sector, SAVVy pioneers the use of artificial intelligence in airport customer services. SAVVy engages in human-like conversations with passengers and answers their questions. Utilizing speech AI techniques such as natural language processing (NLP) to understand inquiries and automate responses, SAVVy offers a new level of convenience and efficiency with instant responses and personalized solutions.

Passengers at Sabiha Gokcen Airport will now be able to carry out their transactions easily with the guidance of SAVVy, rather than waiting for a customer representative to respond to their questions.